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This page sets out the legal terms that govern your use of fc22, including account obligations, data handling, and how to raise questions with our support team. Access depends on local law and is available where local law and eligible regions permit.
When you open an account with fc22, you enter into a direct agreement with us — one that covers how your account is created, how your transactions are processed, and how your personal data is managed. Our policy applies across all access methods, whether you reach the lobby through a browser on mobile or desktop. The terms in this document reflect how we operate in supported regions; availability depends on local law where you are based. We take the position that clear terms benefit everyone: you know what we collect, how it is used, and what steps to take if something needs correcting. Payment activity through DuitNow, FPX, and Boost is logged against your account wallet, and each transaction record is visible from your account history page after login. We do not share your financial data with third parties outside of what is necessary for payment processing in those specific rails. If a policy clause conflicts with local law in your jurisdiction, the local requirement takes precedence. Questions about specific clauses can be directed to our support team through the contact paths listed further down this page.
DuitNow transfers are recorded against your account wallet and visible in your transaction history after login.
FPX online banking payments are processed through the standard bank channel and logged in your account.
Boost e-wallet transactions appear in your account history alongside other payment activity.
Our legal terms apply to your registered account, the transactions you initiate, and the content served within the fc22 lobby. They do not extend to third-party services that you access through links from our pages — those services operate under their own terms. Understanding the boundary helps you know where to direct a question if something goes wrong.
All account creation, login, verification and session activity falls under these terms. Your account is personal and non-transferable; you are responsible for keeping your login details secure.
Deposits and withdrawals processed through DuitNow, FPX, and Boost are covered. Transaction records are held in your account history and are the primary reference for any payment dispute raised with support.
Game content from studios including PG Soft, Pragmatic Play, and Habanero is served through the lobby under our platform licence arrangement. Content is subject to availability in your region as permitted by local law.
External links, partner sites, and payment processor interfaces operate under their own terms. Once you leave the fc22 domain, our policy no longer applies and we are not responsible for third-party conduct.
You have clear, actionable rights under this policy — not just as a legal formality, but as steps we have built into your account interface. Your transaction and game history is accessible from the account dashboard after login; this is the primary record for any review you want to carry out. If a personal detail held on your account is incorrect — your registered email, phone number, or payment method — you can update it directly in the account settings page, or raise a correction request through support if the field is locked. Any question about how your data is used, retained, or shared can be directed to our policy support channel. Requests to close an account or to ask what data we hold are handled by the same team. We aim to respond within the timeframe shown on the support contact page.
Log in and navigate to account history to see a full transaction log, including DuitNow, FPX, and Boost activity, sorted by date.
Update editable fields in account settings directly. For locked fields such as registered ID, submit a correction request to support with your account reference.
Use the live chat or email channel listed in the support section below to ask about data handling, retention periods, or how a specific clause applies to your account.
Account closure requests are processed by the support team. Raise the request through the contact form and include your registered email so the team can locate your record.
If you have a question about these terms, a dispute about a transaction, or a request related to your account data, the channels below are the correct route. Raise the specific policy clause or transaction reference in your first message so the team can respond without follow-up delays.
Open the chat widget from any page after login. Suitable for account questions, transaction checks and policy clarifications. Response is handled by the Malaysia support team.
Use the email address shown on the contact page for written policy questions, data requests and account closure. Include your registered account email in the subject line.
The current state of your policy settings, transaction history and any open support tickets is shown in your account dashboard after login. Check there before raising a duplicate request.
Account security and data handling are not afterthoughts in our policy — they are the framework around which the account system is built. We retain transaction data for the period required by our operational and legal obligations, and we do not keep it beyond that. Cookies are used to maintain your session state and to understand how the lobby is navigated; you can review and manage cookie preferences from the settings link in the site footer.
We hold your account data for the period required by our operational obligations. When that period ends, data is removed from active systems. The retention schedule is available on request through the support contact.
Session cookies keep you logged in across pages. Analytics cookies help us understand lobby navigation patterns. You can manage your cookie preferences from the footer settings link at any time.
Your account is protected by the login credentials you set. We recommend using a unique password not shared with other services. Account security settings, including linked payment methods, are visible from the account page after login.
When these terms change, we update the version date shown at the top of this page. Continued use of the account after a policy update constitutes acceptance. Contact support if you have questions about a specific change.
The questions below cover what users most commonly ask about policy scope, data rights, and how to take action on their account.
These terms apply to your fc22 account and all activity conducted through it. Availability depends on local law and is valid where local law and eligible regions permit. If you are unsure whether fc22 operates in your jurisdiction, check the eligibility information on the account registration page.
Your transaction history, payment method records, and account details are visible from the account dashboard after login. For a fuller data summary or to ask about data we hold outside the dashboard view, raise a request through the email support channel listed on the contact page.
Yes. Editable fields like your phone number and email can be updated directly in account settings. For fields that are locked — such as your registered identity — submit a correction request to the support team with your account reference and the correct information.
We retain data for the period our operational and legal obligations require after an account is closed. Once that period ends, the data is removed from active systems. You can ask the support team for the specific retention timeline that applies to your account type.
Open your account history to locate the transaction reference, then raise the dispute through live chat or email support with that reference in your message. Our team will cross-check against the payment rail record. FPX and DuitNow transactions each carry a unique reference that speeds up the review.
The version date at the top of this page is updated whenever the terms change. We recommend checking back periodically. If a change affects how your data is used in a material way, we will communicate it through the contact method registered on your account.