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This policy explains exactly what information fc22 collects when you access the lobby, complete a DuitNow or FPX transaction, or reach out for account support — and how we keep that information under your control. Availability of certain features depends on local law and eligible regions.
fc22 collects data in two categories: information you give us directly, such as the email address and account details you enter at registration, and information generated automatically when you browse the lobby or complete a wallet transaction. For DuitNow and FPX payments, transaction references are logged to your account history so you can reconcile them at any time. Boost top-up sessions are recorded in the same wallet ledger. We do not sell this data to third-party marketing services. Data we hold is kept only for as long as your account remains active or as required by the jurisdiction in which you access the platform. Where access depends on local law and eligible regions, the data-retention period follows the applicable local framework rather than a single global standard. If you close your account, we retain a minimal transaction record for the period required under that framework, then remove personal identifiers. The full list of data types collected, the legal basis we rely on for each category, and the retention schedule are set out in the sections that follow. Where anything in those sections conflicts with a local legal requirement, the local requirement applies.
Not every interaction on or around fc22 falls under this policy in the same way. Understanding the scope helps you know when our data practices apply directly and when a third-party's own terms govern instead. The four areas below set out the boundary clearly.
Login sessions, password resets and any change made inside your account dashboard are fully within this policy. We log the action, the timestamp and the device type — nothing more. Review your session history in the account security tab after login.
DuitNow transfers, FPX online banking sessions and Boost top-ups generate a reference that sits in your wallet ledger. That ledger entry is covered by this policy. The payment processor's own terms govern the transfer leg on their side of the transaction.
Pages you visit within fc22 — including slot rooms, live casino tables and sportsbook sections — are covered here. Browsing patterns help us keep the lobby organised by category. Game content delivered by studios such as PG Soft or Pragmatic Play is governed by those studios' own terms.
Links that take you away from fc22 fall outside this policy. Any site you land on after leaving our domain operates under its own privacy framework. We do not pass personal account data to those external destinations.
Your account data is not locked away from you. Once logged in, the account dashboard shows your registration details, wallet history and active session information. If anything looks incorrect — a wrong email address, an outdated contact number — you can update it directly from the profile settings page without needing to contact support. For records that are not directly editable, such as historical transaction references from a DuitNow or FPX session, you can raise a correction request through our support channel and we will review it within the period described in the contact section below. Where local law grants you a right to obtain a copy of the personal data we hold, or to request its deletion where no legal-retention obligation applies, those requests are handled through the same support path. Availability of specific deletion rights depends on the local legal framework in the region where you access fc22.
Log in and open the account dashboard. Your registration data, wallet ledger entries and active sessions are all visible there. No support request is needed to view what we hold — it is shown directly in the interface.
Navigate to profile settings after login to update contact information or account preferences. Fields that are editable are clearly marked. Changes take effect immediately and are reflected in the next session log entry.
For anything not editable in the dashboard — a transaction reference, a historical session record or a retention query — contact support through the live chat or email path listed on this page. Include your registered email so we can locate the account quickly.
Where local law permits and no legal-retention obligation applies to your records, submit a removal request via the support channel. We will confirm receipt and advise the expected timeline based on the applicable local framework.
Any question about how your data is handled — whether it is about a DuitNow transaction log, a cookie setting or a request to review the records we hold — can be directed to our support team. Use the channel that works best for you. When contacting us about a data matter, include your registered account email so we can pull up the right record without delay.
Open the chat icon from any page on fc22. State your query as a data or privacy matter so the team routes it to the right person. Response times vary; the current queue status is shown in the chat window.
Send your query to the support email address shown in the contact section of your account dashboard after login. Include your registered email and a brief description of the data record or correction involved.
For self-service data review, log in and check the account dashboard directly. Wallet history, session logs and profile fields are all accessible there without submitting a request — start here before raising a support ticket.
We use session cookies to keep you logged in while you browse the lobby and switch between game categories. Persistent cookies that track behaviour across sessions can be cleared from your browser settings at any time — doing so will log you out of any active session. Account security measures are applied at the login step; the specific controls available to you are shown in the account security tab after login. We do not share personal account data with game studios such as Habanero or CQ9 — they receive only the session token needed to load the game, not your registration details.
Session cookies keep the lobby responsive while you browse. Persistent cookies can be cleared from your browser at any time. Clearing them ends any active login session. The cookie preference panel is accessible from the site footer.
DuitNow, FPX and Boost transaction references are kept in your wallet ledger for the period required under the local legal framework applicable to your region. After that period, personal identifiers are removed from the record.
Login security settings — including session management and linked device review — are shown in the account security tab after login. We log the device type and timestamp for each session so you can spot anything unfamiliar.
When this policy changes in a way that affects how your data is handled, we post a notice in the account dashboard at the next login. The current version date is shown at the foot of this page. Continued use after a notice constitutes acceptance of the updated terms.
The questions below cover the data and privacy points that come up most often. If your question is not here, reach out via live chat or the support email shown in your account dashboard.
We collect the email address and account credentials you enter at registration, plus device type and session timestamps generated automatically when you log in. For DuitNow or FPX transactions, a payment reference is added to your wallet ledger. We do not collect payment card numbers directly.
Yes. Log in and open the account dashboard — your profile details, wallet transaction history and active session log are all displayed there. For records not shown in the dashboard, submit a data-access request through live chat or the support email in your account settings.
Navigate to profile settings after login. Editable fields — such as contact details and account preferences — are clearly marked and update immediately. For historical transaction references or non-editable records, contact the support team with your registered email and we will review the correction.
No personal registration data is shared with game studios. When a game loads, the studio receives a session token to authenticate the round — nothing else. Studios such as PG Soft and Microgaming supply game content only and do not receive your account email, wallet balance or payment history.
DuitNow, FPX and Boost transaction references are kept for the period required under the local legal framework applicable to your region. Once that retention period ends, personal identifiers are removed. The exact period depends on the local law in the region where you access the platform.
Submit a deletion request through live chat or the support email in your account dashboard. Include your registered email address. We will confirm receipt and advise the expected timeline. Deletion rights depend on the local legal framework; where a retention obligation applies, we will explain which records must be kept and for how long.